Privacy Policy
Effective Date: December 06, 2025
At Cills.ie, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines the information we collect, how we use it, and the rights you have under Irish and EU data protection law (GDPR).
1. Information We Collect
When you interact with our website or place an order, we may collect:
- Name – to identify and process your order.
- Email Address – to communicate with you regarding orders, updates, and support.
- Company Information – where applicable for invoicing, trade accounts, and delivery purposes.
- Order & Transaction Details – to process payments and maintain business records.
- Website Usage Data – such as cookies, IP addresses, and browsing behaviour (for security, performance, and analytics purposes).
2. How We Use Your Information
We only use your personal data for legitimate business purposes, including to:
- Fulfil and deliver your order.
- Communicate with you about your purchase and provide customer support.
- Maintain accurate records for accounting and compliance.
- Improve our website and services.
- Meet our legal obligations.
We do not sell or rent your personal information to third parties.
3. Sharing of Data
We may share your information with trusted service providers who assist us in operating our business, such as:
- Payment processors (for secure transactions).
- Delivery and courier services.
- IT and hosting providers.
These third parties are contractually bound to process your data securely and only for the purposes specified by Cills.ie.
4. Data Security
We apply strict technical and organisational safeguards to protect your information against:
- Unauthorised access
- Loss or theft
- Misuse or disclosure
Only authorised staff and partners have access to personal information, and they are required to handle it confidentially.
5. Data Retention
We retain your data only as long as necessary to:
- Fulfil your order and provide support.
- Meet legal, tax, and accounting obligations.
- Resolve disputes or enforce agreements.
Once retention is no longer required, your data will be securely deleted.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access – Request a copy of the personal data we hold about you.
- Rectification – Correct any inaccurate or incomplete data.
- Erasure – Request deletion of your personal data (where legally permissible).
- Restriction – Limit how your data is processed.
- Portability – Receive your data in a structured, machine-readable format.
- Objection – Object to certain types of processing, including direct marketing.
To exercise these rights, please contact us at support@cills.ie. We will respond in accordance with GDPR timelines.
7. Refund Policy
To request a refund, please reach out to us at info@cills.ie. Please note that once an order has been placed and sent to the manufacturer for fabrication, we are unable to process a refund as the materials and resources have been committed.
8. Cookies & Tracking
Our website may use cookies and similar technologies to improve functionality and user experience. You may choose to disable cookies in your browser settings, but some features of our website may not function correctly without them.
9. International Data Transfers
As an Irish business, your personal data is stored primarily within the EU. In cases where data is transferred outside the EU, we ensure appropriate safeguards are in place to protect your information.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, along with an updated effective date.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us:
You also have the right to lodge a complaint with the Data Protection Commission (Ireland) if you believe your rights have been infringed.